You can and should, see your business through your customers’ eyes. Capture their feedback to drive meaningful change in your business.
You need the power of a leader in the Customer Experience Research industry. Put 30 years of experience to work for you.
With a workforce of more than 500,000 ready-to-go evaluators, shopping and monitoring your brand to gather critical data is easier than you think.
Shopsmeter was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. It is a family-owned business with global capabilities.
Is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. On any given day,It is doing research for clients in more than 150 countries, completing more than 50,000 evaluations each month.
Your business challenges are unique. Our proven success across industry categories stems from asking the right questions to help you address the challenges you face everyday. Each solution we offer is customized to meet your needs, providing actionable feedback to help you make critical business decisions.
We treat you the way you want to treat your own customers, providing a dedicated project team to give you the attention you deserve and an infrastructure spanning the globe to provide the resources you need to understand your customers’ experiences.
Customized Research Solutions, Immediate, Actionable Feedback, Dedicated Project Team, Family-Owned, Global Capabilities
The more technology improves, the more it’s integrated into our daily lives.
Mystery shopping is becoming more and more popular as the preferred method of customer experience research. While there are many companies performing these services, not all work the same.
Thursday (5th July) is National Workaholics Day. The definition of a workaholic is a person who compulsively works hard and long hours, according to encyclopedia.com. As devoted as the worker is, it can cause many problems such as some forms of stress, putting work before hobbies and exercise, and working so much it takes a toll on your health.
We all know several of the standard ways to improve customer service apply mainly to B2C (business-to-consumer) companies, which sell a product or service directly to the consumer.
Knowledge and understanding of the consumer is the key to getting it right. Asking your customers how they found out about your business, how often they buy from you, and why shows them you want to make their experience a personal one.
You will gain trust with your customer by showing them that you understand their needs, so it is important to customize customer experiences.By asking customers to rate the service they received, not only are you making the customer feel valued, you’re also gaining invaluable insights on where you can make improvements.
Your audience will tell you exactly what they want over time. If not – as mentioned in point 1 – don’t be afraid to reach out and ask what they like, what they don’t like, and what they would like to see improved. However, asking the questions isn’t worth the effort if you’re not going to act upon the answers you receive.
Your customers can give you the best source of real-time feedback, and employees on the front line are typically the first ones to hear from customers. Together they can diagnose the good, the bad and the ugly and identify opportunities to create a better customer experience.Employees on the front line must listen to customers. Leadership and management must listen to the front line.
Your business is a business because your customers are parting with their hard-earned cash. Show your customers that you appreciate their business by saying thank you – often.
As soon as a customer purchases a product or use your service, immediately acknowledge them with an email, phone call or thank you note. Try out innovative new ways to show your thanks; Host customer-appreciate events, offer discounts and send greeting cards to show your appreciation.